Computer Shopper 180/dpcs0203b.iso/full/DriveImage 4.0/ENGLISH/RESCUEME/OS2DOS/DIHELP.DAT

INI File | 2002-10-03 | 60.0 KB | 1,409 lines

[Topics]
Context=BIOS_CYLINDER_LIMIT
Title=Understanding the BIOS 1024 Cylinder Limit
Message=The BIOS 1024 cylinder limitation exists because the start and end cylinder
values in the partition table (and some BIOSs) have a maximum value of
1024. Because some operating systems, such as DOS 6.22, use the CHS
(cylinder, head, and sector) values to address sectors on the disk, they
cannot access sectors beyond the 1024 cylinder. When you start your
computer the BIOS boots the operating system using the CHS values to locate
the first sector of the bootable partition. If the partition starts past
the 1024 cylinder, the BIOS may not be able to boot it because it cannot
address a cylinder number higher than 1024.

Context=BOOT_CODE_BOUNDARY
Title=Understanding the 2 GB Boot Code Boundary
Message=An OSÆs boot code is stored in both the master boot record (MBR) and the
partition boot record, enabling the OS to boot properly. In some OSs,
however, this boot code is written is such a way that it inadvertently
imposes a limit on the location of both the partition boot record and the
files needed to boot the OS.

DOS (versions 6.x and earlier) and Windows NT (versions 4.0 and earlier)
are both affected by this boot code limitation. When booting these two
operating systems, the cylinder-head-sector (CHS) address of the beginning
boot code sector must be calculated in order to retrieve the sectorÆs
information and load and execute the next part of the boot process. The CHS
value for the needed sector is calculated as follows:

Sector Number - Sectors Per Track

Because of the way the boot code is written, the product of this
calculation must fit in a 16-bit register. The largest value a 16-bit
register can contain is 64K. If the number is larger than 64K, the number
is truncated, resulting in an incorrect value that skews the remaining
calculations. The boot process fails to load and execute the needed sector,
thus preventing the OS from booting.
Most current hard disks have 63 sectors per track, creating a 64K boot code
boundary at 2 GB. If your disk is older and/or uses drive overlay software,
this boundary may be lower.

If a partition begins or extends beyond this boundary, the CHS value of the
partitionÆs boot code sector cannot be correctly calculated; therefore, the
partition and its OS cannot boot.

This same limit applies to the DOS IO.SYS file and the Windows NT file,
NTLOADER.EXE. If either of these files are installed or moved beyond the
64K boot code boundary, the corresponding OS fails to boot. To boot
properly, DOS requires that the first three sectors of IO.SYS be below the
2 GB boot code boundary.

When you attempt to set a partition active, it must be within the boot code
boundary required by the operating system. If the operating system has a 2
GB boot code boundary, you can use the small, triangle indicator on the
partition map in the Drive Image window to determine if the partition
will be bootable.

Context=ERROR_CHECK_500_599
Title=Check Errors (500-599)
Message=Check errors occur when Drive Image checks the integrity of a
partition.  For useful general information about resolving these
errors, see "Resolving Check Errors" in the Drive Image User Guide.

#500   Subdirectory is corrupted
This error message reveals the name of the corrupted subdirectory.
Back up the contents of that directory and its subdirectories. You
can then delete the corrupted subdirectory.

#501   Cross-linked files were found
ScanDisk or CHKDSK should be able to find these errors and correct them.

#506   Not enough free space on partition to shrink
Some unused space (which is dependent on the hard drive's current contents)
is required to resize a partition smaller. Delete unneeded and duplicate
files in the partition and then attempt the operation again.

#508   As specified, the operation does not change the partition
You have entered a value that is the same as or (when rounded to the
required cylinder boundary) rounds to the same as the partition's present
value. Enter a larger change.

#509   A bad sector was detected in the current or new FS area
In order to perform the resize operation that you requested, Drive Image
attempted to expand the file system area. However, the program found a
bad sector in the new area. Try moving the partition before you resize
it.  No corruption will occur when you encounter this error.

#510   The version of the file system is not supported
An updated version of Drive Image is required to operate on this new
version of the file system. Visit www.powerquest.com for information about
updated versions of Drive Image.

Context=ERROR_DISK_ACCESS_40_56
Title=Disk Access Errors (40-56)
Message=Errors in the 40-56 number range indicate that accessing your disk is not
possible. These errors are often the result of hardware problems. Some
problems may have simple solutions, but to resolve others, you must replace
your hard disk. When possible, Drive Image detects major errors before
any changes have been made, so you can back up your data before replacing
the hard drive.

#49   Write fault
#50   Read fault
Drive Image is unable to write to/read from a specific sector on the
hard drive. There are a number of possible causes of this error:

a.   If your PC beeps or displays a black box in the middle of the screen,
virus protection is enabled in your computer's BIOS. Disable virus or boot
sector protection in the BIOS.

b.   A virus protection application (which may be a TSR or DLL program) is
in use. Disable the application before using Drive Image.

c.   There is a bad sector on the hard drive (this is usually the case with
only older hard drives). Run SCANDISK on the hard drive to perform a
surface scan to verify the existence of bad sectors. If your drive has bad
sectors, we recommend you replace it.

d.   You have set up disk mirroring with PC-Tools. Disable the disk
mirroring option.

e.   Your caching controller card is not set up properly.

Context=ERROR_FAT_2000_2099
Title=FAT Check Errors (2000-2099)
Message=Check errors occur when Drive Image checks the integrity of a partition.
For useful general information about resolving these errors, see "Resolving
Check Errors" in the Drive Image User Guide.

#2001   FAT copies are not identical
Run SCANDISK to fix this error. This problem may also be caused by a virus.
Run a virus checker and remove the virus if possible.

#2005   One or more lost clusters were found
Run SCANDISK or CHKDSK to fix this error.

#2012   Formatted FAT file system too big for partition
This error can be caused by the following circumstances:

a.   The number of sectors in the partition is larger than 65,536, and the
bsHugeSects field of the boot sector ("Big total number of sectors" in
Norton's DISKEDIT utility) shows that there are more sectors in the
partition than the partition table shows.

b.   The number of sectors in the partition is less than 65,536, and the
bsSects field of the boot sector ("Total sectors on disk" in Norton's
DISKEDIT utility) shows that there are more sectors in the partition than
the partition table shows.

This situation can result in data loss when the FAT file system tries to
use space outside the partition that does not exist or that belongs to
another partition. Since file data may exist outside the partition
boundary, you cannot fix the problem by simply patching the boot sector.

To correct the error, back up all data on the partition, delete the
partition, recreate the partition, and restore the data. Alternately, it
has been reported that you can use Norton Disk Doctor to fix this problem.

#2013   A component of FAT geometry is bad
This error can be caused by the following circumstances:

a.   The number of clusters on the hard drive is greater than the FAT
limits allow. This can result from bad values in the boot sector for the
number of sectors, FATs, root entries, reserved sectors, and sectors per cluster.

b.   The number of sectors in the FAT is not large enough to hold the
number of clusters present on the hard drive.

A qualified consultant may be able to fix the hard drive by performing
simple patches. Alternately, you can back up the data on the partition,
delete the partition, recreate the partition, and restore the files.

#2024   The OS/2 Extended Attribute file is corrupt
This error is caused by any program that mistakenly writes to or overwrites
the OS/2 Extended Attribute file. If this error occurs, you should back up
your data, delete the partition, recreate the partition, and restore your
data.

Context=ERROR_HPFS_1000_1500
Title=HPFS Check Errors (1000-1499)
Message=Check errors occur when Drive Image checks the integrity of a partition.
For useful general information about resolving these errors, see "Resolving
Check Errors" in the Drive Image User Guide.

#1015   System sector not marked unavailable
This error may indicate that there are open files on the hard drive. Shut
down and restart OS/2, booting from diskettes. If this does not resolve the
problem, run OS/2's CHKDSK program. This error message may also indicate
that a file is listed with a file length of zero. OS/2's CHKDSK program
will not fix this problem. As a last resort, delete the offending file.

#1027   Could not account for all sectors
This error may be resolved in one or more of the following ways:

a.  If you are working with an HPFS386 partition, check the technical
support area of PowerQuest's Web site (www.powerquest.com) for more information.

b.   If CHKDSK has created any FOUND.000 or *.CHK files, delete them.

c.   If the error message indicates the name of the offending file, delete it.

d.   Turn off the disk-mirroring option in PC-Tools.

e.   If none of the above solutions works, back up the partition, delete
it, recreate it, and restore the data.

#1045   Stac volume detected delete-Stac volume before converting
This error message occurs when you attempt to convert a partition to HPFS,
and the existing partition contains a STAC volume. Stacker cannot access a
STAC volume that is on an HPFS partition. Delete the STAC volume from the
partition before converting to HPFS.

Context=ERROR_MISC_1701_UP
Title=Miscellaneous Drive Image Error Messages
Message=#1801   Err partition not found
Did not find requested partition in image file.

#1802   Err corrupt bundle
Image file header information is not valid.

Context=ERROR_MISC_3_38
Title=Miscellaneous Errors (3-38)
Message=#3   Not enough memory
The DOS Drive Image executable running under DOS requires a minimum
of 400KB of memory in the first 640KB of the computer's address
space (conventional memory) and 8MB of total memory. If you do not
have enough conventional memory, see "Freeing Memory to Run Drive
Image" in the Drive Image User Guide for possible solutions.

#8   Could not allocate/deallocate DOS real mode memory
The DOS Drive Image executable running under DOS requires some memory
in the first 1MB of the computer's address space (Drive Image uses a
DOS extender). If not enough memory is available, Drive Image cannot
access the hard drive. If you don't have enough conventional memory,
see "Freeing Memory to Run Drive Image" in the Drive Image User
Guide for possible solutions.

#23   Unsupported version of operating system
The operating system versions that are required to run Drive Image are
listed in System Requirements in the Introduction of the Drive Image User Guide.

#34   This beta or evaluation version is no longer safe to use
PowerQuest occasionally releases beta versions and evaluation versions
of Drive Image. Both versions are not as safe as released versions;
therefore, PowerQuest builds an expiration date into each version.
After a predetermined test period, the beta or evaluation version
will no longer function.

#36   DPMI Server error
Drive Image DOS executables use a DOS extender. This error indicates a
failure during a call made from Drive Image through the DOS extender
(to DOS or to the BIOS). The DOS extender may be in conflict with other
programs that use extended memory. DOS would load the conflicting programs
from your CONFIG.SYS or AUTOEXEC.BAT file during the normal boot sequence.

You may be able to resolve this problem by pressing <F8> while booting DOS.
After DOS boots and starts to read the commands from your CONFIG.SYS and
AUTOEXEC.BAT files, DOS will ask if you want to execute each command. When
you see commands that load device drivers or TSR programs that you think
might be conflicting with the Drive Image DOS extender, answer N (no)
to tell DOS not to execute that command (not to load that software into
memory). You will often be able to find a program configuration that will
enable Drive Image (the DOS extender) to run without error.

Context=ERROR_NTFS_1500_1699
Title=NTFS Check Errors (1500-1699)
Message=Errors 1500-1699 are NTFS-specific error messages. In this context,
"attribute" does not mean read-only, hidden, system, and so on. Rather,
"attribute" means one of a file's data streams. Check errors occur when
Drive Image checks the integrity of a partition. For useful general
information about resolving these errors, see "Resolving Check Errors" in
the Drive Image User Guide.

#1501   Wrong version of NTFS
The partition was created using a version of the NTFS file format that
Drive Image cannot work with.

#1503   Bad NTFS cluster size
The NTFS cluster size must be 512, 1,024, 2,048, or 4,096 bytes.

#1512   Restart record mismatch
The two restart entries in the journal file are different. This may happen
if Windows NT is not properly shut down. To fix this problem, restart
Windows NT and shut it down using the Shut Down command.

#1516   Partition improperly dismounted
The partition dirty flag is set in a restart record in the journal file.
This error may have been caused by a power failure or system crash while
the Windows NT operating system was writing the partition. Reboot Windows
NT and execute CHKDSK /F to repair the damage.

#1527   Bad update sequence number
A buffer contains mismatched update sequence numbers. This error may have
been caused by a power failure or system crash while the Windows NT
operating system was writing to the partition. Reboot Windows NT and
execute CHKDSK /F to repair the damage.

#1529   Information mismatch in directory entry
A file attribute stored in a file record is different from the attribute
stored in its directory entry. If this error is in a system file (file
0-10), Windows NT's CHKDSK program will not fix it, but Windows NT will
rebuild the root directory on the partition the next time the operating
system is started.

#1538   Can't find contiguous space to move
The partition does not contain enough contiguous free space to hold the new
copy of a file that must be contiguous. You will normally encounter this
error when you use the Resize option to resize a partition smaller.

#1539   File size mismatch
The size of a system file (file 0-10) recorded in its file record does not
match either the size recorded in its directory entry in the root directory
or the size of its data stream.

#1544   External attribute list in external attribute
An external file record has an external attribute list.

#1545   File attributes out of order
The attributes in a file must appear in order of increasing numeric type.

#1546   Attribute neither resident nor nonresident
The attribute resident flag has a value other than resident or nonresident.

#1547   Wrong run limits
A run has more clusters than the difference between its highest and lowest cluster.

#1548   File table has fewer than 16 entries
The file table must have at least 16 entries.

#1549   File table has more than 4 billion entries
The file table must have fewer than 4 billion entries.

#1644   Bad system file sequence number
A system file has a bad sequence number. System files must have a sequence
number from 0 to 10. A partition with this problem may pass a run of
Windows NT's CHKDSK program, but Windows NT will not mount the partition
the next time the operating system is started.


Context=ERROR_PARTITION_100_199
Title=Partition Table Errors (100-199)
Message=Errors in the 100-199 number range are partition table errors. For general
information about solving this type of error, see "Resolving Partition
Table Errors" in the Drive Image User Guide.

#100   Partition table is bad
The master boot record (MBR) can contain, at most, one extended partition,
and each extended partition boot record (EPBR) can contain, at most, one
link to another EPBR. This error occurs when a partition table violates the
foregoing rule. Since any modifications Drive Image makes may decrease
the amount of data that is recoverable from the hard drive, Drive Image
will not recognize any of the hard drive's partitions. You must create new,
error-free partition tables to resolve your problem. See "Partition Tables
and Viruses" in the Drive Image User Guide.

#104   No sectors in partition
No partition should contain zero sectors. Delete the partition before using
Drive Image.

#105   Partition starts on wrong boundary
The hard-disk partition table contains erroneous values. Drive Image
expects FAT, NTFS, and HPFS partitions to begin and end on the boundaries
used by FDISK. If they do not, the disk may be partially corrupted. In this
circumstance, if Drive Image were to make any modifications it might
cause the loss of data. Therefore, Drive Image will refuse to recognize
any of the hard drive's partitions. To resolve this problem, see "Resolving
Partition Table Errors" in the Drive Image User Guide.

#106   Partition doesn't start with sector one
See error #105.

#107   Partition begins after end of disk
This error can occur when you are running Drive Image on a hard drive
that uses more than 1,024 cylinders. Under DOS, Drive Image is
restricted by the BIOS 1,024 cylinder limit. If any partitions extend
beyond the limit, Drive Image cannot safely operate on the hard drive.

This error can also occur if a partition erroneously extends beyond the
physical end of the hard drive. This may happen if the hard drive has been
used on a different computer or with a different hard-disk controller or if
BIOS settings have been changed. Be advised that the physical geometry of
the hard drive may differ from the logical geometry assigned to the hard
drive by the operating system.

#108   Partition doesn't end at end of cylinder
See error #105.

#109   Partition ends after end of disk
See error #107.

#110   Partition table number of sectors is inconsistent
The hard-disk partition table contains two inconsistent descriptions of the
number of sectors on the hard drive. This error is serious if both DOS and
another operating system use the hard drive. Because DOS uses one
description and other operating systems may use the other, data loss is
likely once the partition is almost full. To resolve this error, see
"Resolving Partition Table Errors" in the Drive Image User Guide.

#111   Logical partition starts outside Extended
The hard-disk partition table contains erroneous values. All logical
partitions must be totally contained within the extended partition. To
resolve this error, see "Resolving Partition Table Errors" in the Drive
Image User Guide.

#112   Logical partition ends outside Extended
See error #111.

#113   Partitions overlap
The hard-disk partition table contains erroneous values. If data partitions
overlap, writing to one may destroy data in another. This error is
sometimes the result of an OS/2 FDISK bug. If free space exists within the
extended partition, OS/2's FDISK program allows a primary partition to be
created that overlaps the extended partition. A logical partition is
subsequently created in the space occupied by the overlapping primary partition.

If a primary partition overlaps the end of the extended partition, but does
not overlap any logical partitions within the extended partition, the
problem can be remedied by patching the partition table. Only qualified
individuals should attempt this repair! An incorrect patch could destroy
all data on the hard drive! In most instances, you should resolve the
problem as explained in "Resolving Partition Table Errors" in the Drive
Image User Guide.

#116   Partition table Begin and Start inconsistent
The hard-disk partition table contains two inconsistent descriptions of the
partition's starting sector. This error can occur if the operating system
reports a hard-disk geometry that is different than the geometry in use
when the partition table was written. Possible causes of the hard-disk
geometry changing are:

a.   Different operating systems (for example, DOS and OS/2) report
different hard-disk geometries.

b.   You boot from a diskette that loads a different driver than is loaded
when you boot from the hard drive.

c.   Upgrading the operating system (for example, from OS/2 2.x to OS/2
Warp) causes a different driver to be used.

d.   The hard drive or controller has been changed.

e.   The BIOS has been upgraded.

f.   The BIOS LBA setting has been changed.

g.   There is a partition table virus present on the hard drive.

In most instances, you should resolve the problem as explained in
"Resolving Partition Table Errors" in the Drive Image User Guide. You
can also use a virus scanning program to remove any partition table virus.
Data loss is possible if the number of heads or sectors per track has
changed since you first created your partitions.

#120   The logical drive chain is incompatible
This error occurs under some OSs when logical partitions are not chained
together in the expected order. DOS, OS/2, Windows 95/98, and Windows NT
require that logical partitions be chained together in ascending order.
Some other operating systems do not require this. For example, some
versions of the Linux FDISK utility chain logical partitions together in
the order they are created. This error message identifies a very dangerous
situation; using the DOS FDISK in this situation can cause loss of one or
more partitions.

For solutions to this problem, see the instructions in "Resolving Partition
Table Errors" in the Drive Image User Guide.

If you decide to back up your data and recreate your partitions, you may
have to use the same partitioning program that you used to create the
partitions in order to delete them.

#121   The first sector of the drive cannot be read
The first sector of the hard drive (cylinder 0, head 0, sector 1) contains
the master boot record (MBR) and the primary partition table. Drive Image
cannot make changes to this hard drive because an error occurred when
it read the first sector. See error #50 for information on resolving this error.

#122   A bad sector was found in the current or new partition area
The partition cannot be moved safely because there is a bad sector in the
new or current partition area. When you see this error message, the move
operation will be aborted before any corruption can occur. Try moving the
partition to a different place. If your hard drive has bad sectors, we
recommend that you replace the hard drive.

Context=HELP_CREATE_HARDWARE_CONFIG
Title=Create: Image Files and Hardware Configurations
Message=Because of operating system conflicts that can result from different
hardware configurations, Drive Image was not intended to copy or image
a hard drive that will be used in a system with different hardware configurations.

If you create an image on one machine and you wish to restore the image on
a machine with a different configuration (for example, a different
motherboard or video card), the operating system may not boot correctly.
Therefore, PowerQuest recommends imaging and restoring to identical
hardware configurations.

Context=HELP_CREATE_NEW_FOLDER
Title=Create New Folder
Message=Enter the name of the new folder you wish to create in the Folder
Name field.

Note: The folder name can be an entire path.

For example:
E:\IMAGES\TEMP

If the folder E:IMAGES doesn't exist, the entire path will be created.

Context=HELP_CREATE_PREPARATION
Title=Create: Preparation
Message=Before running Drive Image, use a disk utility program such
as ScanDisk or Norton's Disk Doctor to identify and repair any
errors on your hard drive.  Windows NT users should run CHKDSK /F.

You can also choose to run a disk defragmenting utility to further
optimize your hard drive.

Context=HELP_CREATE_WIZ_ADV_OPTIONS
Title=Create: Create Image Advanced Options
Message=The Create Image Advanced Options group box appears when you click Advanced
Options at the Ready To Create Image File screen. The following options are
available from the Create Image Advanced Options group box:

1. Check for File System Errors
Unmark the Check for File System Errors check box if you want to disable
error checking. If you have already used a disk utility program such as
ScanDisk to check your hard drive for errors, it is not necessary to have
Drive Image check for file system errors. Unmarking Check for File
System Errors saves time in creating the image file.

If you did not run a disk utility program before loading Drive Image,
leave the Check for File System Errors check box marked.

2. Disable SmartSector Copying
Drive Image's SmartSector technology speeds up the data copying process
by only copying clusters and sectors that contain data. However, in some
cases, such as high-security environments, it may be desirable to copy all
clusters and sectors in their original layout, whether or not they contain
data. If you wish to copy both used and unused clusters and sectors, mark
the Disable SmartSector Copying check box.

Note: Disabling SmartSector copying increases processing time.

3. Verify Disk Writes
Mark the Verify Disk Writes check box if you want Drive Image to verify
that data is being written to disk.  Verifying disk writes is not
necessary and can slow image file creation substantially.

If you are creating an image file to CD-R, this option is selected
by default and performs a different function.  After burning the
image file to a CD, Drive Image will check to see that the image file
can be read from the CD.  If there is a problem with the image, you
will have an opportunity to recreate it.  Having this option selected
for CD-R does not affect the speed of image file creation or the size
of the image file.

4. Verify Image File Contents
If you select this option, Drive Image:

- Checks to see that all of the files in the image are available
for you to open.

- Checks to see that the internal data structures in the image file
match the data that is available.

- Check to see that the image file can be uncompressed and create the
expected amount of data.

- Checks that the data in the image file you just created matches
the contents of the disk that was just imaged.

5. Password Protect Image File
If you wish to password-protect your image file, mark the Password Protect
Image File check box and type a password in the Password field. Be sure to
note image file passwords and store them in a safe place. If you forget an
image file's password, you cannot restore the file.

6. Split Image File Into Multiple Files
If you are creating an image file that you know you will copy to
removable media later, you can force Drive Image to split the image
into segments by clicking Split Image File Into Multiple Files and
typing the maximum byte size for each file in the File Size field.
If you plan to copy an image to CDs, specify a file size of
670,000,000 or less.

Note that if you create an image directly to removable media, Drive
Image selects this option and splits the image file at the
appropriate size without any further input from you.

7. Image File Comments
You can type brief comments about your image file in the Image File
Comments field. Image file comments cannot exceed 232 characters.


Context=HELP_CREATE_WIZ_COMPRESS_IMAGE
Title=Create: Compress Image File
Message=No Compression is the fastest method for creating an image file and is
useful if storage space is not an issue. (For an exception to this, see the
tip below.) Drive Image selects No Compression by default.

Low offers a 40% average compression ratio.

High offers a 50% average compression ratio.

Tip: If you are saving your image file to a busy network drive or to a
relatively slow removable media device, compression may be faster than no
compression since there is less data to write to the file.


Context=HELP_CREATE_WIZ_FINISH
Title=Create: Ready to Create Image File
Message=Drive Image displays all the information you have entered to this point:

(a) Source Drive
(b) Source Partitions
(c) Image Filename
(d) Compression Level

1. To modify any settings, click Back to make changes.

2. Click Advanced Options to set such options as disabling file system
error-checking or password-protecting your image file.

3. Click Finish to begin creating the image file.

Note: If Drive Image detects that you are saving your image file to a
floppy drive or removable media, it enables a media-spanning feature that
spreads the image file over a series of disks. If you use the
media-spanning feature, be sure to number the disks in order, since you
must insert them in sequence when restoring the image file.


Context=HELP_CREATE_WIZ_NAME_IMAGE
Title=Create: Name Image File
Message=Type the desired path and image filename in the Image File field. For
example: D:MYIMAGE.PQI.

Drive Image uses .PQI as the default image filename extension.

IMPORTANT: You must save your image file to a partition that you are NOT
including in your image file. If the drive and directory are not specified
in the filename, Drive Image automatically saves the image file to the
Drive Image program directory.

You can click Browse to browse the directory tree for your desired path or
filename. If you select an existing image file, you will be prompted to
choose whether you want to replace the existing file. If you select Yes,
Drive Image immediately deletes the existing file.

You can save your image file to any physical or logical drive that has a
drive letter, including floppy drives, secondary hard drives, network
drives, and removable media storage devices such as Jaz, Zip, SyQuest drives.

To save to a CD-R, you must have HIMEM.SYS loaded, and you must run
PQPACKET.EXE before running Drive Image. Otherwise, your CD-R device
will not display as an option. PQPACKET runs automatically if you run Drive
Image from your hard disk after a regular install or if you run Drive
Image from the rescue diskettes. If you run Drive Image from
another location, you must run PQPACKET manually from the main install
directory or from the Drive Image CD.

You can save an image to a hidden NTFS, FAT, or FAT32 partition by
choosing it from the New Image File dialog that appears when you
click Browse.  A hidden partition will appear in the Drives list as
\\.\Diskn.Partm, where n is the number of the disk and m is the number
of the partition on that disk. Drive and partition numbers begin with
zero, so if an NTFS partition were the third partition on the first
disk, it would appear as \\.\Disk0.part2. To further identify the
hidden partition, the volume label will display, if available.


Context=HELP_CREATE_WIZ_SRC_DRIVE
Title=Create: Select Source Drive
Message=If your computer has more than one hard drive, select the drive that
contains the partitions you wish to include in the image file.


Context=HELP_CREATE_WIZ_SRC_PARTS
Title=Create: Select Source Partitions
Message=Select the source drive partitions to include in the image file, or click
Select All to automatically select all partitions.

To deselect partitions, reclick a selected partition or click Select None
to deselect all partitions at once.


Context=HELP_DIRECTORY_SERVICE
Title=Browse Directory Tree
Message=The Browse feature allows you to browse for existing image
files on your system.

To access an existing file, you can either enter the name in the
Image File field or click Browse to browse the directory tree for the file.

In the New Image File dialog, other image files in the current
directory are displayed in the list box below the File Name field.
To quickly access an existing image file, double-click on the desired file.

The List File Type drop-down list box determines the type of files
that are displayed in the File Name list box. Selecting the " *.* "
extension displays all files in the current directory. To list only
image files, select the ".PQI" extension.

The current directory is shown in the Folders field.  Your file will
be saved to this directory.  If you want to save your image file to a
different directory, click the desired directory in the list box
below the Folders field. To display the contents of a directory,
double-click the folder.

The Drives drop-down list box displays the currently selected drive.
Selecting a different drive displays that drive's filenames and
directories in their respective fields.

Click Comments to display comments for the selected image file.
Click Properties for detailed information about the selected image
file. Click Verify to verify the integrity of the selected image file.

Context=HELP_DISK_TO_DISK_PREPARATION
Title=Disk to Disk: Preparation
Message=Note:  Please be aware that it is NOT necessary to format
your destination partition or to partition your hard drives before
performing a Disk to Disk Copy. Drive Image automatically performs
both these functions.

1. If you are upgrading to a new hard drive, refer to the Drive Image
User Guide for the following information:

Using Drive Image with SCSI Hard Drives
Using Drive Image with Drive Overlay Software

2. It is strongly recommended that you perform the following steps
before upgrading to a new hard drive or using Drive Image to copy
disk to disk.

a.  Create a bootable DOS diskette. See "Creating DOS Boot Disks" in
the Drive Image User Guide.

b.  Before running Drive Image, use a disk utility program such as
ScanDisk or Norton's Disk Doctor to identify and repair any errors
on your hard disk.

c.  Verify that the destination drive or partition is the same size
or larger than the source drive.

Note:  You can copy a partition or drive from a larger to a smaller
partition or drive. However, there must be enough free space on the
smaller destination to accommodate the used space on the larger source.

3.  If you are copying from one partition to another partition on the same
hard disk, you can begin copying the disk.

4.  To set up a dual hard drive system,

a.  Get the manufacturer's installation guides for both drives. The
installation guides provide information on installing the drives, setting
up the BIOS, and changing the jumper settings. If you do not have access to
these guides, contact the hard drive manufacturers directly. Most drive
manufacturers maintain sites on the Internet that offer setup information.

b.  Turn off the computer's power.

c.  Discharge static electricity by touching a grounded metal object such
as a metal filing cabinet.

Warning:  Do not allow static electricity to contact the inner parts of
your computer. Static electricity can damage or destroy your computer's
electronic components.

d.  Remove the computer's cover.

e.  Determine which disk you want to be master and which drive you want to
be slave, then follow the manufacturer's instructions to change the jumper
settings on your hard disks accordingly.

f.  Attach the interface cable and the power supply cable to the second disk.

g.  Mount the second drive.

h.  Start the computer and enter its Basic Input/Output System (BIOS) Setup
program before the computer completes startup. This is usually accomplished
by pressing <DEL>, <F1>, or <F2>, according to the prompt that appears at
the bottom of your screen during initial startup.

i.  If the BIOS Setup program includes an Auto-Detect option, select it to
detect both the master and slave drives.

If there is no Auto-Detect option, you may be required to enter the
specific number of heads, cylinders, and megabytes of the drives. This
information is usually printed on the drive's outside cover. If it is not,
contact the drive manufacturer.

j.  If the BIOS does not support hard drives larger than 504 MB, follow the
destination drive manufacturer's instructions to install any software
included with the drive.

Important:  Computer BIOS made before 1994 usually do not support the EIDE
standard and cannot address hard drives larger than 504 MB. Hard disks
larger than 504 MB typically include software such as OnTrack Disk Manager,
Maxtor Max-Blast Disk Manager, or Micro House EZ-Drive which allow
computers to see larger hard drives.

If your machine does not support the EIDE standard, make sure the software
included with the destination drive is correctly installed.


k.  Turn off the computer and restart it.

Context=HELP_DISK_TO_DISK_WIZ_ADV_OPTIONS
Title=Disk to Disk: Disk to Disk Advanced Options
Message=The Disk to Disk Advanced Options group box appears when you click Advanced
Options at the Ready To Copy Disk To Disk screen. The following options are
available from the Disk To Disk Advanced Options group box:

1. Source Options

(a) Check for File System Errors
Unmark the Check for File System Errors check box if you want to disable
error checking. If you have already used a disk utility program such as
ScanDisk to check your hard drive for errors, it is not necessary to have
Drive Image check for file system errors. Unmarking Check for File
System Errors saves time in copying data.

If you did not run a disk utility program before loading Drive Image,
leave the Check for File System Errors check box marked.

(b) Disable SmartSector Copying
Drive Image's SmartSector technology speeds up the data copying
process by only copying clusters and sectors that contain data.
However, in some cases, such as high-security environments, it may
be desirable to copy all clusters and sectors in their original
layout, whether or not they contain data. If you wish to copy both
used and unused clusters and sectors, mark the Disable SmartSector
Copying check box. Note that disabling SmartSector copying increases
processing time.

(c) Hide Source Partitions After Copy
Hiding the source partition will ensure that your drive letters do not
change when you reboot your computer.  It can also avoid problems
caused by having two identical operating systems visible when you reboot.

You can use this option to copy an operating system to a new disk
and hide the original partitions.  The new partitions will be active.
You can set the new drive to master and the old drive to slave,
reboot and test the new operating system with the old drive still in
place in case something goes wrong.

2. Destination Options

(a) Skip Bad Sector Check
Although most drives do not have bad sectors, the potential for
problems increases during the lifetime of the hard drive. If you
have an older hard disk, it is wise to enable bad-sector checking by
removing the mark from the Skip Bad Sector Check box.

(b) Verify Disk Writes
Mark the Verify Disk Writes check box if you want to enable disk
write verification.

Note: Disk write verification is not critical to safely copy
partitions.  Enabling disk write verification can significantly slow
down the copy process.

(c) Hide Destination Partitions After Copy
Most operating systems only allow one primary partition to be visible
(bootable) at a time. If you are copying a primary partition and you
do not want to make that partition your visible (bootable) partition,
mark the Hide Destination Partition After Copy box. Also, if you are
using your secondary hard drive as a complete backup of your primary
drive, marking the Hide Partition After Copy box preserves all the
secondary drive information without changing any drive letters.


Context=HELP_DISK_TO_DISK_WIZ_DEST_DRIVE
Title=Disk to Disk: Select Destination Drive
Message=Select the drive to which you wish to copy the partitions.


Context=HELP_DISK_TO_DISK_WIZ_DEST_SPACE
Title=Disk to Disk: Select Destination Partition or Free Space
Message=Select an existing partition or free space (non-partitioned disk space) on
the destination drive.

If the destination partition or free space is not large enough to
accommodate the partitions you wish to copy, or if you are copying the
partition to a larger drive and want to set a specific size for partition
rather than use the proportional resize option, you can click Resize
Partitions to specify a different size for the copied partition.


Context=HELP_DISK_TO_DISK_WIZ_FINISH
Title=Disk to Disk: Ready to Copy Disk to Disk
Message=Drive Image displays all the information you have entered to this point:

(a) Source drive
(b) Source partitions
(c) Destination drive
(d) Destination space

1. To alter any settings, click Back to make changes.

2. If you wish to set options such as disabling file system error-checking
or hiding partitions after copy, click Advanced Options.

WARNING: Copying multiple logical partitions can cause the drive letters of
subsequent partitions to change. This may make the computer unbootable or
cause applications to fail.

3. Click Finish to begin copying the selected partitions.


Context=HELP_DISK_TO_DISK_WIZ_SRC_DRIVE
Title=Disk to Disk: Select Source Drive
Message=Select the drive that contains the partitions you wish to copy.


Context=HELP_DISK_TO_DISK_WIZ_SRC_PARTS
Title=Disk to Disk: Select Source Partitions
Message=Select the source partitions you wish to copy, or click Select All to
automatically select all partitions.

To deselect partitions, re-click a selected partition or click Select None
to deselect all partitions at once.


IMPORTANT: To copy partitions, the destination partition or drive must have
unused space (not assigned to any partition) equivalent to the total used
space of the selected source partitions.


Context=HELP_GENERAL
Title=General Help
Message=Drive Image includes context-sensitive help for all windows and dialog
boxes. Click the Help button to access help information. To close a Help
window, click the Close button. To display a different topic, select Show
Index, select the desired topic, and then select Show Topic.

Context=HELP_RESIZE_MAIN
Title=Resize Partitions (main window)
Message=If the destination partition or free space is not large
enough to accommodate the partitions you wish to restore, or if you
are restoring the image file to a larger drive and want to set a
specific size for partitions rather than use the proportional resize
option, you can click Resize Partitions to specify different sizes
for restored partitions. To resize partitions, perform the following:

1. Click Resize Partitions.

The Resize Partitions window appears.

The Selected Source Partitions group box displays the partitions you
selected to restore.

2. Click Resize to access a dialog where you can enter a new size
for the selected partition.


Context=HELP_RESIZE_OPTIONS
Title=Resize Options
Message=The following options are available when restoring partitions if the free
space on the destination drive is greater than the space required by the partitions.

1. Automatically resize partitions proportionally to fit.

Mark this option to allow Drive Image to automatically expand the
partitions in equal proportions to occupy the destination drive's
remaining free space.

2. Leave remaining unused space.

Mark this option if you want to leave any remaining free space unused
(unassigned to any partition) on the destination drive after the
partitions are restored.

3. Resize partitions manually to fit.

Mark this option to display the Resize Partition window where you can
manually set the size of the partitions to fit in the destination
drive's remaining free space.


Context=HELP_RESIZE_SUB
Title=Resize Partition Dialog
Message=After you click Resize in the Resize Partitions main window,
the Resize Partition dialog appears.

The Maximum Size field displays the largest possible size the source
partitions can have and still fit in the destination space.

The Minimum Size field shows the smallest possible size the source
partitions can occupy.

To enter a new size for the selected partition, perform the following:

1. In the New Size field, enter a number that is less than the Maximum Size
and greater than or equal to the Minimum Size.

2. Click OK.

Since partitions must end on a cylinder boundary, Drive Image rounds
the New Size up to the next cylinder boundary.

3. Click Accept.

Later, when you restore the image file, Drive Image resizes the partition.


Context=HELP_RESTORE_METHODS
Title=Restore: Methods
Message=If you create an image on one machine and you wish to restore the image on a
machine with a different configuration (for example, a different
motherboard, video card, etc.), the operating system may not boot
correctly. Therefore, we recommend restoring to similar hardware configurations.

Other methods:

If you are restoring an image file to set up a new hard drive on a machine
with a BIOS older than 1994, see "Using Drive Image with Drive Overlay
Software" in the Drive Image User Guide.

To restore image files created with Ghost, see "Converting Ghost Image
Files to Drive Image" in the Drive Image User Guide.

To restore selected files from a compressed or spanned image file, see
"Drive Image File Editor" in the Drive Image User Guide.

If you want to restore images to multiple machines as clients log on and
thus reduce network traffic, see "PowerCasting" in Help.

Context=HELP_RESTORE_WIZ_ADV_OPTIONS
Title=Restore: Restore Image Advanced Options
Message=The Restore Image Advanced Options group box appears when you click Advanced
Options at the Ready To Restore Image File screen. The following options
are available from the Restore Image Advanced Options group box:

1. Check for File System Errors
This is marked by default to verify the partitions restored contain no
errors after restoration.

2. Skip Bad Sector Check
This is marked by default to save time in restoring the image file.
Although most drives do not have bad sectors, the potential for problems
increases during the lifetime of the hard drive. If you have an older hard
disk, it is wise to enable bad-sector checking by removing the mark from
the Skip Bad Sector Check box.

3. Verify Disk Writes
Mark the Verify Disk Writes check box if you want to enable disk write verification.

Note: Disk write verification is not critical to safely restore image
files. Enabling disk write verification can significantly slow down the
image file restore process.

4. Hide Partition After Restore
Most operating systems only allow one primary partition to be visible
(bootable) at a time. If you are restoring an image of a primary partition
and you do not want to make that partition your visible (bootable)
partition, mark the Hide Partition After Restore box.

Context=HELP_RESTORE_WIZ_DEST_DRIVE
Title=Restore: Select Destination Drive
Message=Select the drive to which you want to restore the image file.


Context=HELP_RESTORE_WIZ_DEST_SPACE
Title=Restore: Select Destination Partition or Free Space
Message=Select an existing partition or free space (non-partitioned disk space).

If the destination partition or free space is not large enough to
accommodate the partitions you wish to restore, or if you are restoring the
image file to a larger drive and want to set a specific size for partitions
rather than use the proportional resize option, you can click Resize
Partitions to specify different sizes for restored partitions.


Context=HELP_RESTORE_WIZ_FINISH
Title=Restore: Ready to Restore Image File
Message=Drive Image displays all the information you have entered to this point:

(a) Image filename
(b) Selected image file partitions
(c) Destination drive
(d) Destination space

If you wish to alter any settings, click Previous to backtrack and make changes.

If you wish to enable bad-sector checking or hide partitions after restore,
click Advanced Options.

WARNING: Restoring multiple logical partitions can cause the drive letters
of subsequent partitions to change. This may make the computer unbootable
or cause applications to fail. For information on why drive letters change
and how to fix them, refer to Basic Concepts: "How the OS Assigns
Drive Letters" and "Problems Caused by Drive Letter Changes." The Basic
Concepts document (BASIC.PDF) is located in the \English\Docs folder on
the Drive Image CD.

Click Finish to begin restoring the image file.

If you assigned a password to the image file when you created it, the Get
Image File Password dialog appears. You must enter the password in order to
restore the image file.

Note: If Drive Image detects that you are restoring your image file
from a floppy drive or removable medium, it enables a media-spanning
feature that is capable of reading the image file from a series of disks.
As Drive Image prompts you for each disk, be careful to insert the
disks sequentially.


Context=HELP_RESTORE_WIZ_IMAGE_PARTS
Title=Restore: Select Image File Partitions to Restore
Message=Select the image file partitions you wish to restore, or click Select All to
automatically select all partitions.

To deselect partitions, re-click a selected partition or click Select None
to deselect all partitions at once.

The Total Selected field keeps a running total of the disk space for all
selected partitions, as well as the total used and free space within the partitions.


Context=HELP_RESTORE_WIZ_SELECT_IMAGE
Title=Restore: Select Image File
Message=In the Image File field, enter the complete filename of the image file you
wish to restore, or click Browse to browse the directory tree for the
desired path and image filename.


Context=HELP_TOOLS_CREATE_EXTENDED
Title=Tools: Create Extended Partition
Message=If you create an image of a primary partition and want to restore it as a
logical partition, you must first have an extended partition on your hard drive.

Note: It is not necessary to manually create an extended partition when you
restore an image of a logical partition. Drive Image automatically
creates an extended partition if one does not already exist.

To create an extended partition, perform the following:

1. At the Drive Image main screen, select Tools > Create Extended Partition.

2. If you have more than one hard drive on your system, select the
desired drive from the Physical Drives drop-down list box.

3. Click on a free space.

If there is no free space (unpartitioned area) on your drive, you
must delete an existing partition to create free space. For more
information, see Tools: Delete Partitions.

4. Click Create.

Drive Image creates an extended partition in the selected free space.

5. Click Close to return to the Drive Image main screen.


Context=HELP_TOOLS_DELETE_PART
Title=Tools: Delete Partitions
Message=This feature deletes existing partitions to create free
space on your hard drive.

WARNING: Be aware that deleting existing partitions DESTROYS any data they contain.

To delete partitions, perform the following:

1. At the Drive Image main screen, select Tools > Delete Disk Partitions.

2. If you have more than one hard drive on your system, select the
desired drive from the Physical Drives drop-down list box.

3. Click on the partition you wish to delete.

4. Click Delete.

The following message appears: "Selected partition:<partition letter>.
Deleting this partition will DESTROY any existing data! Current volume
label is <volume label>. Enter current volume label to confirm
partition deletion:"

5. Enter the volume label exactly as it appears and click OK. Drive
Image deletes the partition.

6. Click Close to return to the Drive Image main screen.


Context=HELP_TOOLS_DRIVE_INFO
Title=Tools: Display Drive Information
Message=The Display Drive Information option lets you view
information about the partitions on your current hard drive. You can view:

Drive letters
Volume (partition) labels
Color--coded volume (partition) types
Status (active partition)
Partition size
Used MB in partitions
Free MB in partitions
Primary or logical drive
Boot Code Boundary Markers--On the partition map, the first set of
triangles from the left (blue) represent the DOS 2 GB boot code
boundary.  The second set of triangles from the left (black)
represent the DOS 8 GB boot code boundary. The second set of
triangles will not appear on the partition map if your hard disk is
smaller than 8 GB.

If you have more than one hard drive on your system, select the
drive you want to view from the Physical Drive drop-down list.

Context=HELP_TOOLS_HIDE_UNHIDE_PART
Title=Tools: Hide or Unhide Partition
Message=This feature allows you to protect partitions from unwanted
user access.  When you hide a partition, it is not assigned a drive
letter the next time you boot your computer and therefore is
inaccessible. Alternately, if you unhide a partition, it is assigned
a drive letter the next time you boot your computer and becomes
accessible again.

Before hiding and unhiding partitions, be aware of the following:

(a) Hiding or unhiding a partition can cause the drive letters of
subsequent partitions to change. This may make the computer fail to
boot or cause applications to fail.

(b) If your hard drive contains more than one primary partition, only one
is visible by default. When you use the Set Active Partition feature, Drive
Image unhides the selected primary partition and automatically hides
all other primary partitions.

(c) Because a hidden partition is not bootable or accessible, if you
hide the partition where Drive Image is installed, you must
re-install Drive Image on your new active (bootable) partition to
run it again.

To hide or unhide partitions, perform the following:

1. At the Drive Image main screen, select Tools > Hide/Unhide Partitions.

2. If you click on a visible partition, the Hide button is available. Click
Hide to hide the selected partition. The partition status changes to "Hidden".

3. If you click on a hidden partition, the Unhide button is available.
Click Unhide to unhide the selected partition. The partition status
changes to "None".

4. Click Close to return to the Drive Image main screen.

5. Click Exit to exit Drive Image.

6. Reboot your computer.


Context=HELP_TOOLS_SET_ACTIVE
Title=Tools: Set Active Partition
Message=The Set Active Partition feature allows you to make a primary partition the
active (bootable) partition. Only one primary partition can be active at a
time. To be bootable, a primary partition must be located on the
first (master) drive, and it must contain an operating system. When
your computer boots, it scans the partition table of the first drive
to find the active partition, then boots from that partition.

WARNING: Before you set a partition active, be sure it is bootable.
If it is not bootable or if you are not sure, locate the boot disk
you created when you installed Drive Image. If you restart your
computer and it does not boot normally, you must boot from the floppy
disk, run Drive Image from the program disk you created during Drive
Image install, and set a different active partition.

To set a partition active, perform the following:

1. At the Drive Image main screen, select Tools > Set Active Partition.

2. Make sure that Disk 1 is selected in the Physical Drives drop-down list box.

3. Select a primary partition that is not currently active.

4. Click Set Active. The status of the selected partition changes to "Active".

5. Click Close.

6. Click Exit to exit Drive Image.

7. Reboot your computer.

Context=TECHNICAL_SUPPORT_HLP
Title=TECHNICAL SUPPORT
Message=Before Contacting Technical Support

PowerQuest is committed to providing you with comprehensive technical
support. However, before contacting our technical support department,
please try to resolve your problem by using the online Help, the user
guide, the README file, and PowerQuestÆs corporate web site.

Tips
-Your problem may be resolved by applying the most recent patch or
upgrade of the software.
-PowerQuest technical support engineers may request information from
the PartitionInfo utility program to help you resolve problems. The
PartitionInfo report is always required for errors 100-199, 255, 986,
and drive detection errors of any kind.
-Your product serial number is required to obtain technical support.
-If you received a demo or trial version of the PowerQuest software, you are
not entitled to complimentary technical support.

Term of Technical Support

Technical support is available to all registered users throughout the
life of the product, which began when PowerQuest released the software
to manufacturing and ends six months after the release of the next version
of the software or when PowerQuest discontinues its development.

Upon registration, PowerQuest provides 90 days of complimentary technical
support from the day of your first call.

Contact Information

Corporate Web Site

The Technical support web site, support.powerquest.com, includes an
overview of support options, an e-mail support request form, a list of
error messages and information to resolve problems you encounter, and
answers to frequently asked questions about the product.

E-mail

Language -- E-mail address (for specific technical problems)

Dutch -- [e-mail]
English -- [e-mail] OR [e-mail]
French -- [e-mail]
German -- [e-mail]
Italian -- [e-mail]
Portuguese -- [e-mail]
Spanish -- [e-mail]

To obtain e-mail technical support for specific technical questions,
you can fill out the form at support.powerquest.com (available in
English only). If you send the information from PARTINFO with your
e-mail message, a PowerQuest technician will be able to assist you
more easily.

E-mail on Demand

PowerQuest maintains an e-mail on demand system to resolve common problems.
You can view a list of available documents at support.powerquest.com. To
request one of the documents, send an e-mail message to
[e-mail] with the index number of the document in the
subject of the message. You can only request one document per e-mail
message. E-mail on demand documents are available in English only.

Fax

USA -- [phone]
Europe -- [phone]

Fax a description of your problem to the technical support fax number. This
service is available in the U.S., Canada, and Europe 24 hours, seven
days.  PowerQuest technicians try to respond to all fax requests
within 24 hours.

Telephone

Language -- Location -- Number
Dutch -- Netherlands -- [phone]
English -- Netherlands -- [phone]
English -- UK -- [phone]
English -- USA -- [phone]
French -- France -- [phone]
German -- Germany -- [phone]
Italian -- Italy -- [phone]
Portuguese -- USA -- [phone]
Spanish -- Spain -- [phone]
Spanish -- USA -- [phone]

The USA call center is open Monday through Friday, 7:00 a.m. to 6:00 p.m.,
MST/MDT. Our European call centers are open Monday through Friday,
9:00 to 18:00, CET.

If you have the information from PARTINFO ready when you call, a
PowerQuest technician will be able to assist you more easily.

Postal Service Mail

USA
PowerQuest Corporation
P.O. Box 1911
Orem, Utah 84059-1911
U.S.A.

Europe
PowerQuest Customer Service
P.O. Box 58287
1040 HG
Amsterdam
The Netherlands

Please include the information from PARTINFO with a description of
your problem. Also include a return address, a daytime phone number,
or other relevant contact information.

Context=WHATS_NEW
Title=What's New or Improved in Drive Image 4.0?
Message=- Ability to save images directly to CD-R
- New user interface and features for Drive Image File Editor
- Ability to check the integrity of an image before restoring it
- Ability to image NTFS partitions
- Support for Windows Me

Copyright 1994-2000, PowerQuest Corporation. All rights reserved.

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